1. Are your jewelry pieces handmade?
Yes, all of our jewelry is carefully handcrafted by skilled artisans, ensuring each piece is unique and made with attention to detail and quality.
2. What materials are your jewelry made of? Are they hypoallergenic?
Our jewelry is made from high-quality materials such as alloy, 925 sterling silver, and stainless steel. Most customers do not experience any allergic reactions. However, if you have specific metal allergies, please check the product description for material details before purchasing.
3. How long do your jewelry pieces last? How should I care for them?
The lifespan of our jewelry depends on usage and care. To keep your jewelry looking its best, avoid contact with water, perfumes, and cosmetics. We recommend gently wiping your pieces with a soft cloth regularly to maintain their shine and prevent tarnishing.
4. How do I choose the right size?
Each product page includes detailed sizing information. Please follow the measurement instructions provided to select the perfect fit. If you need help, feel free to contact our customer support for guidance.
5. What should I do if my order arrives damaged or defective?
We take quality seriously. If your item arrives with any defects or damage, please contact us within 7 days of receipt. We will gladly assist you with a replacement, exchange, or refund.
6. How long does it take to ship my order?
Orders are usually processed and shipped within 1-3 business days. Delivery times may vary during holidays or special promotions. Once shipped, you will receive tracking information via email or SMS.
7. What payment methods do you accept?
We accept PayPal and major credit cards including Visa and Mastercard, providing secure and convenient payment options.
8. Can I modify or cancel my order?
Orders can be modified or canceled before they are shipped. Please contact our customer service as soon as possible if you need to make changes. Once the order is shipped, cancellations are no longer possible.
9. Do you offer international shipping?
Currently, we ship within the United States. For international orders, please contact us directly to discuss shipping options and costs.
10. How can I contact customer service?
You can reach us by email at support@christensenr.store or by phone at +1 (415) 732-8946. Our support team is ready to assist you promptly.